Answers to Your Dental Care Questions

Navigating dental insurance in BC can be complex, but we’re here to make it easy. Find answers to common questions about coverage, eligibility, and how we can assist with your insurance needs.

Learn about the Canadian Dental Care Plan

General Questions

What does a basic dental plan cover?

Will my dental plan cover seeing a specialist?

What is dual coverage?

How can I find out what my dental plan covers? How can I change my dental plan?

How do dental plan carriers determine coverage?

Why does my dental plan only cover a selection of treatment?

Why can't my dentist create a treatment plan based on my dental plan coverage?

Why doesn't my dentist/dental office know what my plan covers?

Do I need a dental plan?

Co-Payment Questions

What is the dental plan co-payment?

How much do I have to pay?

Why do I have to pay the co-payment?

Pre-Determination Questions

What is a pre-determination?

My dental office tried to get a pre-determination for treatment; why did my dental plan provider decline it?

What can I do to avoid any unforeseen dental costs?

Assignment/Non-Assignment

What is assignment and non-assignment of benefits?

Why do I have to pay for treatment when it's covered by my plan?

Why has my dental office asked for a deposit for treatment?